Welcome to the FAQ center. If you have any questions or issues, the answer will more likely be here
If you can't find a solution to your problem, please email [email protected] and we'll sort you out as quick as possible.
If you feel that this FAQ is missing something, drop us an email and we'll see what we can do.
You can log in to Dubtrack by clicking the Login button located at the top-right of the homepage, where you can log in with the following: Facebook, Twitter, Soundcloud, Twitch or email.
You can sign up to Dubtrack by clicking the Signup button located at the top-right of the homepage, where you can signup with the following: Facebook, Twitter, Soundcloud, Twitch or email.
Are you sure you want to do this? :(.
You can deactivate your account any anytime by sending an email to [email protected]. Please let us know the reason behind why you are choosing to deactivate your account. Your feedback is greatly appreciated and helps us improve our service for everyone.
To reset your password, click Forgot password? at the bottom of the login page. You'll be asked to enter the email you used to create your account. Once you enter it, we'll send you a link to change your password.
Make sure to check your spam inbox if you don't see it in your main inbox.
Yes! Go onto your profile by clicking your username at the top-right of the page. Click the Edit button and you'll be able to change it.
Remember that if you change your username, your old username will become available for someone else to take.
Definitely. While you're in a room, there is a settings cog above the chat. If you click on it, there are some settings you can change to suit your needs.
Anything that reflects changes that only you see will be available to toggle, turn on/off or set in the user settings!
Simple. Open the left menu by clicking on the icon with three bars located to the far left at the top of the page, and click the Log out button. When you log out you'll be redirected to the lobby.
To create your own room, go to the lobby. You will see the Create Room button at the top-middle of the page. Clicking on it will display a form which you can fill up to your needs.
Note: You can only create a maximum of 5 rooms per account.
You can lock your queue by clicking on the settings cog above the video player. Click on the drop-down list under Lock queue and select either Yes or No.
Note: Locking the queue will only restrict regular users from joining the queue. All other users that have a role will be able to join the queue.
If someone is not following your community rules, you can ban them. If you are a member of the room staff, you can either:
/ban @usernamein the chat and send the message.
As the creator of a room, you have the ability to set room staff. There are two different ways you can do this.
/setRoleName @usernamein the chat, where RoleName is the role you want to set, and send the message.
Check out which role has what perms by clicking the Role Perms tab while in the Mod area.
If you made a mistake during your room creation, please email [email protected] and an admin will sort the issue out as quickly as possible.
You can. Drop us an email at [email protected]ack.fm and an admin will deal with your request soon.
At this time, we currently do not support this. However, we have features that you can use to stop people from entering.
If you have any troubles doing this, please do not hesitate to email [email protected]
A room is a part of the site that people use to come together and share their favourite songs. Each Room has a real-time chat that you can use to talk to everyone who is in there. Every song that is played is from a user-generated playlist.
If you want to mention a specific role, you @ mention it like you would if you were mentioning a user. At this time, we currently support the following:
While you're in a Room, click on the INFO button above the video player and you will be able to see the information the staff have put in there. Most of the time, you can find Room rules and anything related to them in there.
There are multiple methods of finding the song history. One of the easiest methods is to click on the Queue button above the video played and clicking on the Room history button on the left-hand side the browser.
These buttons are used to show your appreciation to the current song playing in the Room:
Additionally, by the side of each actions there is a counter that tells you how many people have performed each action.
Note: You need to be logged-in to use these buttons.
If you'd like to join another Room while already in one, click on the Lobby button located at the top left of the page.
While not on Dubtrack, you can go to the Lobby by visiting https://www.dubtrack.fm/lobby on your browser.
When you set your Room to Private, you need a password to access it. You can set the password when you switch your Room to Private.
There are two states you can change your Room type to:
The “Bloop” sound is triggered when either you or your role is @mentioned. If it gets annoying, you can turn it off by clicking the settings cog above the chat and changing Sound Notification to Off.
You can also change your settings to play a sound whenever a message is sent in the chat. To do this, you need to go back onto your user settings (the cog above the chat) and change Sound Notification to On.
You sure can! Go into your user settings and hit the Clear chat button.
Note: This only clears your chat, not everyone's chat.
Yes! Go into your user settings and click the Hide Images button.
There is! By default you see users with roles with a different color in chat.
But it case you disabled this (clicking on Disable Room Colors), you can hover over their name and it will tell you what role they have. Or you can go to the user list (the icon with 2 people in the top middle of the chat) and search for their name
Those are the "Dubtrack Admins", or simply "admins". They float around the Rooms to make sure everything is running smoothly. If you see one, say hi!
Note: If you see one on the room you are in and have a problem, you can always @admins them and they will be happy to help.
Alternatively, remember you can send email us at [email protected]!
This means you have been banned from chatting on Dubtrack. You will only get this if you are spamming the chat too much.
Just wait the X amount of time the message tells you to wait to start chatting again.
Yes! If you want to Private message someone, click the envelope icon located at the top right of the page. In the bar that says “New private message” enter the username to whom you want to send a message. When you see the user's name, click on it and press enter. (You can make group chats as well by adding more usernames to the list) Once you're happy with the list of people or the person you want to send a message to, hit enter and you'll be able to talk privately!
Note: You can add up to 9 users to a group chat.
To start compiling a playlist with all of your top tracks in, click the Queue a song button below the video player. At the bottom left of the playlist browser, you will see a Create playlist button. When you click that, it will ask you to create a name for your playlist. Once that is done, hit the
+ and your playlist will be ready for songs!
We have multiple ways for you to add songs to add songs to your playlist(s):
These two buttons can also be found on songs that are already in playlists.
If you already have a playlist, you can import it straight from either YouTube or Soundcloud. To import a playlist, click the Import playlists button which is above the Create playlist button. When you click that, you will be asked which site you want to Import your playlists from.
When you click on the YouTube button, you will be ask to enter the YouTube playlist ID. All you need to do is to copy-paste the bit after
?list= on the link of the playlist.
Make sure the playlist is not private, else Dubtrack won't be able to see it.
This process is just a little different. Instead of entering a playlist ID, you need to enter the username of the account that has the playlist you want to import.
Also, make sure that the playlist you want to import is set to public on Soundcloud!
You can either import it as a new playlist or select an existing playlist with the drop-down list and import it in there. Once you're happy with it, all you need to do is hit Import and in a few seconds you'll see the imported playlist!
You sure can! At the top of the playlist it will say Filter playlist Enter the title of the song you're looking for and it will return a result if song is in there. You can also enter keywords. If you enter the word “Mix” the playlist will return all songs with the word “Mix” in the title.
To delete a playlist, click the Trash can button at the top of the playlist. Don't worry if you accidentally click the delete button; we ask you to confirm if you want to delete it or not.
To change the name of a playlist, click on the playlist whose name you want to change, and at the top-right of the playlist there is a Pencil button. When you click that it will ask you to enter a new name.
Yep! All you need to do is click the button that has two arrows located at the top-right of the playlist.
Select the playlist you want to play. At the top of the playlist there is a Queue all button. Click that and every song in that playlist will be added to your Queue.
You can! Just drag a song and drop it where you like.
If you already have songs in your queue, all you need to do is click the Join queue button. When you've clicked the Join queue button, you'll be added to the Room queue.
Alternatively, if you go to My Queue and see a light blue bar at the top, you can click on it to Join queue
Nope! You can DJ as many times as you like.
To check the Room queue, click the Queue button above the video player. Depending on the room settings, you'll be able to either see what songs users have queued up or just the user in the queue and their position.
You can check by looking at the number next to the song actions located at the bottom-right of the page. The first number represents where you are in the room queue and the second number is out of how many people are in the queue. For example, if it said 5/16, you would be in the fifth spot in the queue out of the 16 total people in the queue.
Yes, but bear in mind you can't skip other people's songs unless you're a staff member of the room.
The skip button is located above the video player at the top-right.
Only if you're a staff member. If you are not you can just mute the song (by clicking the Volume button below the video player, on the right)
The skip button is located above the video player at the top-right.
Dubs are something you earn on Dubtrack. These dubs are stored per room, in other words, you don't get the same amount of dubs on every room.
Currently, there is no use for dubs, but we would love to hear your suggestions on how we could use them.
There are two different ways you can earn dubs in a Room:
We do not allow for people to gift dubs to other uses. You can only give a dub to the current DJ if you updub their song.
You can access your Profile in two different ways:
You can also visit other user's Profile by going to the user-list. Clicking on a user's name and then clicking it in the box that pops up.
Each individual picture is another user who has followed you!
To follow another user, go to their Profile and click the Follow button.
If you want to unfollow a user, simply click the Unfollow button.
No worries, just refresh the song by clicking the reload arrow below the video feed and everything should be fully working again. If this doesn't work, you may have to clear your cache and reload.
If this is still happening, please contact us at [email protected]
Yes. The chances are that the video isn't playing in HD. All you need to do is click the HD button below the video feed to the right.
You can! Click the Eye button next to the volume slider. This will toggle the video feed on and off.
The admins are people who work or volunteer to help on Dubtrack.
Here's a list of the team: IAmBubbles, Larry1123, Jrajav, Netux and AL3366