Frequently Asked Questions

Welcome to the FAQ center. If you have any questions or issues, the answer will more likely be here

If you can't find a solution to your problem, please email [email protected] and we'll sort you out as quick as possible.

If you feel that this FAQ is missing something, drop us an email and we'll see what we can do.

  • Accounts and Login

  • How do I log in or signup to Dubtrack?
    Log in:

    You can log in to Dubtrack by clicking the Login button located at the top-right of the homepage, where you can log in with the following: Facebook, Twitter, Soundcloud, Twitch or email.

    Sign up:

    You can sign up to Dubtrack by clicking the Signup button located at the top-right of the homepage, where you can signup with the following: Facebook, Twitter, Soundcloud, Twitch or email.

  • How do I deactivate my account?

    Are you sure you want to do this? :(.

    You can deactivate your account any anytime by sending an email to [email protected]. Please let us know the reason behind why you are choosing to deactivate your account. Your feedback is greatly appreciated and helps us improve our service for everyone.

  • How do I reset my password?

    To reset your password, click Forgot password? at the bottom of the login page. You'll be asked to enter the email you used to create your account. Once you enter it, we'll send you a link to change your password.

    Make sure to check your spam inbox if you don't see it in your main inbox.

  • Can I change my username?

    Yes! Go onto your profile by clicking your username at the top-right of the page. Click the Edit button and you'll be able to change it.

    Remember that if you change your username, your old username will become available for someone else to take.

  • Is there some sort of user settings I can use?

    Definitely. While you're in a room, there is a settings cog above the chat. If you click on it, there are some settings you can change to suit your needs.

    Anything that reflects changes that only you see will be available to toggle, turn on/off or set in the user settings!

  • How do I log out of Dubtrack?

    Simple. Open the left menu by clicking on the icon with three bars located to the far left at the top of the page, and click the Log out button. When you log out you'll be redirected to the lobby.

  • Room management

  • How do I create a room?

    To create your own room, go to the lobby. You will see the Create Room button at the top-middle of the page. Clicking on it will display a form which you can fill up to your needs.

    Note: You can only create a maximum of 5 rooms per account.

  • How do I lock/unlock the queue?

    You can lock your queue by clicking on the settings cog above the video player. Click on the drop-down list under Lock queue and select either Yes or No.

    Note: Locking the queue will only restrict regular users from joining the queue. All other users that have a role will be able to join the queue.

  • How can I remove someone from my room?

    If someone is not following your community rules, you can ban them. If you are a member of the room staff, you can either:

    • Type /ban @username in the chat and send the message.
    • Click on the user-list. Click on the user's name. And select the amount of time from the drop-down or type in a custom amount of minutes.
  • How do I add staff to my room?

    As the creator of a room, you have the ability to set room staff. There are two different ways you can do this.

    • Type /setRoleName @username in the chat, where RoleName is the role you want to set, and send the message.
    • Click on the user-list. Find the user you want to promote. Click on their name and click on the role you want to promote them to.

    Check out which role has what perms by clicking the Role Perms tab while in the Mod area.

  • How can I change the URL of my room?

    If you made a mistake during your room creation, please email [email protected] and an admin will sort the issue out as quickly as possible.

  • Can I transfer ownership of my room to someone else?

    You can. Drop us an email at [email protected] and an admin will deal with your request soon.

  • How do I delete my room?

    At this time, we currently do not support this. However, we have features that you can use to stop people from entering.

    • You can set your Room from public to private in the Room settings.
    • You can remove your Room from the lobby by unlisting it in the Room settings.

    If you have any troubles doing this, please do not hesitate to email [email protected]

  • Community

  • What is a Room?

    A room is a part of the site that people use to come together and share their favourite songs. Each Room has a real-time chat that you can use to talk to everyone who is in there. Every song that is played is from a user-generated playlist.

  • How do I use role mentions?

    If you want to mention a specific role, you @ mention it like you would if you were mentioning a user. At this time, we currently support the following:

    • @everyone – Pings everyone online in the room. For mods only.
    • @djs – Pings everyone that is currently in the room queue. For mods only.
    • @mods – Pings everyone with the role Mod or higher.
    • @admins – Pings all admins online in the room.
  • Where can I find information about a Room?

    While you're in a Room, click on the INFO button above the video player and you will be able to see the information the staff have put in there. Most of the time, you can find Room rules and anything related to them in there.

  • Where can I find the song history in a Room?

    There are multiple methods of finding the song history. One of the easiest methods is to click on the Queue button above the video played and clicking on the Room history button on the left-hand side the browser.

  • What does the buttons on the bottom right do? (heart, up and down arrows)

    These buttons are used to show your appreciation to the current song playing in the Room:

    • Heart button – This is used to grab the current song playing and add it to your own playlist.
    • Up arrow – This is used to updub the current song playing. When you updub a song, one dub gets added to your total dub count in that Room. If you like the current song that is playing, updub it!
    • Down arrow – This is used to downdub the current song playing. On the contrary of the Up arrow, when you downdub a song a dub gets deducted from your total dub count in that room. If you don't like the current song that is playing, downdub it!

    Additionally, by the side of each actions there is a counter that tells you how many people have performed each action.

    Note: You need to be logged-in to use these buttons.

  • How do I join another Room?

    If you'd like to join another Room while already in one, click on the Lobby button located at the top left of the page.

    While not on Dubtrack, you can go to the Lobby by visiting https://www.dubtrack.fm/lobby on your browser.

  • What is a Private Room?

    When you set your Room to Private, you need a password to access it. You can set the password when you switch your Room to Private.

  • What does Room Type mean?

    There are two states you can change your Room type to:

    • Music – When you have this Room type selected, Dubtrack will play the songs that are in the room queue.
    • Iframe Embed – You can use this to embed a webpage. This can be used, for example, to embed video streams, such as TwitchTV.
  • Chat

  • How do I use emoji's in my messages?

    We support a modified version of the EmojiOne set version 2.2.6.

    To use these emojis in chat just type :ShortName: in chat, where ShortName is the short of the emoji, and send the message.

    A list of all EmojiOne emojis can be found here

  • Sound Notification / What is that “Bloop” sound I keep hearing?

    The “Bloop” sound is triggered when either you or your role is @mentioned. If it gets annoying, you can turn it off by clicking the settings cog above the chat and changing Sound Notification to Off.

    You can also change your settings to play a sound whenever a message is sent in the chat. To do this, you need to go back onto your user settings (the cog above the chat) and change Sound Notification to On.

  • There are too many messages in the chat, can I clear it?

    You sure can! Go into your user settings and hit the Clear chat button.

    Note: This only clears your chat, not everyone's chat.

  • I don't like the images in the chat, can I turn them off?

    Yes! Go into your user settings and click the Hide Images button.

  • Is there an easy way to see if a user has a role?

    There is! By default you see users with roles with a different color in chat.

    But it case you disabled this (clicking on Disable Room Colors), you can hover over their name and it will tell you what role they have. Or you can go to the user list (the icon with 2 people in the top middle of the chat) and search for their name

  • Why do some users have the Dubtrack logo by their name?

    Those are the "Dubtrack Admins", or simply "admins". They float around the Rooms to make sure everything is running smoothly. If you see one, say hi!

    Note: If you see one on the room you are in and have a problem, you can always @admins them and they will be happy to help.

    Alternatively, remember you can send email us at [email protected]!

  • What does “You reached chat quota limit, please wait X mins before retrying” mean?

    This means you have been banned from chatting on Dubtrack. You will only get this if you are spamming the chat too much.

    Just wait the X amount of time the message tells you to wait to start chatting again.

  • Is there a way to Private message people?

    Yes! If you want to Private message someone, click the envelope icon located at the top right of the page. In the bar that says “New private message” enter the username to whom you want to send a message. When you see the user's name, click on it and press enter. (You can make group chats as well by adding more usernames to the list) Once you're happy with the list of people or the person you want to send a message to, hit enter and you'll be able to talk privately!

    Note: You can add up to 9 users to a group chat.

  • Playlist

  • How do I create a playlist?

    To start compiling a playlist with all of your top tracks in, click the Queue a song button below the video player. At the bottom left of the playlist browser, you will see a Create playlist button. When you click that, it will ask you to create a name for your playlist. Once that is done, hit the + and your playlist will be ready for songs!

  • How do I add songs to my playlist(s)?

    We have multiple ways for you to add songs to add songs to your playlist(s):

    • Searching YouTube or Soundcloud – If you want get a song from YouTube or Soundcloud, you can enter the name of the song in the Search box at the top of the playlist browser. To the right of the Search box there is a drop-down list you can use to select which service you want to get your song(s) from. Type in the name of the song you're looking for In the Search box and hit enter. Find the song you want. (If you're not quite sure if the song you've found is the right one, you can hit the Preview button underneath the song to list to it) Once you've found the song you want, hover over it and there will be two buttons you can use to do different actions.
    • Heart button – When you click this button, a box will pop-up asking which playlist you would like to add the song to.
    • Play button – This button adds the song straight to your queue.

    These two buttons can also be found on songs that are already in playlists.

  • How do I import a playlist?

    If you already have a playlist, you can import it straight from either YouTube or Soundcloud. To import a playlist, click the Import playlists button which is above the Create playlist button. When you click that, you will be asked which site you want to Import your playlists from.


    When you click on the YouTube button, you will be ask to enter the YouTube playlist ID. All you need to do is to copy-paste the bit after ?list= on the link of the playlist.

    Make sure the playlist is not private, else Dubtrack won't be able to see it.


    This process is just a little different. Instead of entering a playlist ID, you need to enter the username of the account that has the playlist you want to import.

    Also, make sure that the playlist you want to import is set to public on Soundcloud!

    You can either import it as a new playlist or select an existing playlist with the drop-down list and import it in there. Once you're happy with it, all you need to do is hit Import and in a few seconds you'll see the imported playlist!

  • Can I search a playlist?

    You sure can! At the top of the playlist it will say Filter playlist Enter the title of the song you're looking for and it will return a result if song is in there. You can also enter keywords. If you enter the word “Mix” the playlist will return all songs with the word “Mix” in the title.

  • How do I delete a playlist?

    To delete a playlist, click the Trash can button at the top of the playlist. Don't worry if you accidentally click the delete button; we ask you to confirm if you want to delete it or not.

  • How do I change the name of a playlist?

    To change the name of a playlist, click on the playlist whose name you want to change, and at the top-right of the playlist there is a Pencil button. When you click that it will ask you to enter a new name.

  • Can I shuffle my playlist?

    Yep! All you need to do is click the button that has two arrows located at the top-right of the playlist.

  • How do I add a whole playlist to my Queue?

    Select the playlist you want to play. At the top of the playlist there is a Queue all button. Click that and every song in that playlist will be added to your Queue.

  • Can I reorder my playlist?

    You can! Just drag a song and drop it where you like.

  • DJing

  • How do I DJ?

    If you already have songs in your queue, all you need to do is click the Join queue button. When you've clicked the Join queue button, you'll be added to the Room queue.

    Alternatively, if you go to My Queue and see a light blue bar at the top, you can click on it to Join queue

  • Is there a limit on how many times I can DJ?

    Nope! You can DJ as many times as you like.

  • How do I check the Room Queue?

    To check the Room queue, click the Queue button above the video player. Depending on the room settings, you'll be able to either see what songs users have queued up or just the user in the queue and their position.

  • How do I know what position in the queue I am?

    You can check by looking at the number next to the song actions located at the bottom-right of the page. The first number represents where you are in the room queue and the second number is out of how many people are in the queue. For example, if it said 5/16, you would be in the fifth spot in the queue out of the 16 total people in the queue.

  • I don't like the song that I am playing, can I skip it?

    Yes, but bear in mind you can't skip other people's songs unless you're a staff member of the room.

    The skip button is located above the video player at the top-right.

  • I don't like the song that someone else is playing, can I skip it?

    Only if you're a staff member. If you are not you can just mute the song (by clicking the Volume button below the video player, on the right)

    The skip button is located above the video player at the top-right.

  • Dubs

  • What are dubs?

    Dubs are something you earn on Dubtrack. These dubs are stored per room, in other words, you don't get the same amount of dubs on every room.

    Currently, there is no use for dubs, but we would love to hear your suggestions on how we could use them.

  • How do I earn dubs?

    There are two different ways you can earn dubs in a Room:

    • Playing a song – this will give you the amount of updubs minus the amount of downdubs your song received.
    • Dubbing (updubbing or downdubbing) a song – this will give you or take away one dub, depending on the action.
  • Can I give dubs to other people?

    We do not allow for people to gift dubs to other uses. You can only give a dub to the current DJ if you updub their song.

  • Profile

  • Where can I find my Profile?

    You can access your Profile in two different ways:

    • By clicking your username located at the top-right of the page
    • By inserting https://dubtrack.fm/YourUsername on your browser, where YourUsername is your username.

    You can also visit other user's Profile by going to the user-list. Clicking on a user's name and then clicking it in the box that pops up.

  • Why are these pictures on my Profile?

    Each individual picture is another user who has followed you!

  • How do I follow/unfollow someone?

    To follow another user, go to their Profile and click the Follow button.

    If you want to unfollow a user, simply click the Unfollow button.